Frequently Asked Questions
Everything you need to know about clean beauty and your ILIA order.
Are ILIA products considered 'Clean'?
Yes, we prioritize safety and performance. Our formulas are crafted without parabens, phthalates, sulfates, or synthetic fragrances, balancing natural botanicals with safe synthetics for maximum efficacy.
What is your return policy?
We offer a 60-day return window for products purchased directly from our website. Items must be at least 50% full to qualify for a refund or exchange.
How can I find my perfect shade?
You can use our online Shade Finder tool or upload a photo for a personalized consultation with our beauty experts to find your match in our Super Serum Skin Tint or True Skin Serum Foundation.
Do you offer international shipping?
Currently, we ship to the United States, Canada, the United Kingdom, and select European countries. Shipping rates and delivery times vary by location.
Are ILIA products cruelty-free?
Absolutely. ILIA is a Leaping Bunny certified brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How do I recycle my empty ILIA containers?
We partner with Pact Collective to provide a recycling program for our packaging. You can mail back your empties or drop them off at participating retail locations.